Frequently Asked Questions (FAQ'S)
Q. Who should I contact if I have a technical question about a ReTech® product?
A. Call our Technical Service Specialists. If your question is in regards to;
Remanufactured Electric Fuel Pumps -Randy Hurlburt 800.545.9350 ext. 124 or
E-mail at rhurlburt@universalmanf.com
Platinum Series NEW Electric Fuel Pumps-Randy Hurlburt 800.545.9350 ext 124 or
E-mail at rhurlburt@universalmanf.com
Brake Calipers -Randy Hurlburt 800.545.9350 ext. 124 or
E-mail at rhurlburt @universalmanf.com
Transfer Cases -Bob Nord 800.545.9350 ext. 136 or
E-mail at rnord@universalmanf.com
Transfer Case Motors -Bob Nord 800.545.9350 ext. 136 or
E-mail at rnord@universalmanf.com
Q. How can I become a ReTech® Warehouse Distributor?
A. Contact Ken Schuneman, National Sales Manager at (515) 295-3557 ext. 146 or
E-mail Ken at kschuneman@universalmanf.com for all the details.
Q. What is your warranty policy?
A. All ReTech® products are warranted to be free of defects on material and/or from factory workmanship for a period of one (1) year from the date of installation or 12,000 miles providing the original purchaser retains a copy of the invoice covering the affected part. Extended warranties are available on all ReTech® Transfer Cases. The ReTech® Platinum Series New Electric Fuel Pump product line will be warranted for an industry leading three (3) years or 36,000 miles.
Q. How do I return a product to ReTech® for credit, repair, or warranty?
A. Simply contact ReTech® Customer Service at 800-343-3775 ext 122 or
E-mail at shall@universalmanf.com, to secure an RGA (Return Goods Authorization)
Q. Where can I purchase ReTech products?
A. Simply contact ReTech Customer Service at 800.343.3775 ext. 122 or
E-mail at shall@universalmanf.com for a distributor or dealer near you.
